Privacy & Cookie Policy — Shunya Healing
Effective Date: July 23, 2026
Website: www.shunyahealing.co.uk
At Shunya Healing, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and safeguard your personal data when you visit our website, book a service, subscribe to our content, or interact with us.
We operate in compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Shunya Healing is registered with the Information Commissioner’s Office (ICO) in the United Kingdom.
1. Who We Are
Business Name: Shunya Healing
Website: https://www.shunyahealing.co.uk
Data Controller Contact: mela1989@gmail.com
ICO Registration: Registered with the UK Information Commissioner's Office (ICO).
2. Information We Collect
Because we provide digital and appointment-based services (such as Coaching, Reiki, and Akashic Record Readings), we do not ship physical products or collect physical shipping addresses.
Depending on how you interact with our website, we may collect the following information:
A. Appointment Bookings & Intake Form Data
When you schedule an appointment or discovery call through our website, we collect personal information to manage your booking:
Full name
Email address and phone number
Appointment details (e.g., referral source, notes, or pre-session intake responses)
Any documents or files you upload voluntarily prior to your session
B. Purchases & Payment Information
When you purchase a session, membership, or digital service, we collect billing details necessary to process your transaction.
Details collected: Name, email address, billing address, and transaction details.
Payment Processors: Payments are processed securely via Squarespace Payments, which utilizes Stripe (payment processing) and Sift (fraud detection). Your payment details (like card numbers) are processed directly by these encrypted providers and are never stored directly on our servers.
Invoices: If you receive a branded invoice, Squarespace processes this information on our behalf.
C. Website Analytics & Traffic Data
This website collects personal information to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic, user activity, and performance.
D. Newsletter & Marketing Data
If you sign up for our newsletter, discovery calls, or exclusive content, we collect:
Email address and name
Marketing preferences (you may unsubscribe at any time using the link at the bottom of any marketing email)
E. Webforms & General Enquiries
When you contact us via a webform on our site, we collect the details you enter (e.g., name, email, message) to respond to your request.
F. Website Comments & "Likes"
Blog Comments: If you post a comment, we collect your display name, comment text, and optionally your email address and website URL.
Blog Likes: When you "like" a post, we collect browser details, device info, and your IP address to prevent duplicate likes.
Fonts & Display: Our site uses Google Fonts and Adobe Fonts to display correctly, which may collect your IP address and basic device information.
3. Cookie Policy
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.
Functional and Required Cookies: These necessary and required cookies are always used, as they allow Squarespace, our hosting platform, to securely serve this website to you.
Analytics and Performance Cookies: These cookies are used on this website only when you acknowledge and accept our cookie banner. We use analytics and performance cookies to view site traffic, visitor activity, and other usage data.
For more information about viewing the specific cookies dropped on your device, you can visit Squarespace's Cookie Policy.
4. How Your Information Is Shared
We do not sell, rent, or trade your personal data. We store your data securely and share it only with trusted service providers necessary to operate our business:
Squarespace: Our primary website hosting, e-commerce, scheduling, analytics, membership, and email marketing platform.
Stripe & Sift: Third-party providers powering Squarespace Payments for secure checkout, billing, and fraud prevention. You can view Stripe's Privacy Policy and Sift's Privacy Policy.
Google Places API: Used at checkout to auto-complete billing addresses for accuracy.
5. How Long We Keep Your Data
Booking & Session Notes: Kept for as long as needed to deliver our services, plus any additional timeframe required by UK practitioner insurance standards.
Marketing Emails: Kept until you choose to unsubscribe.
Financial Records: Retained for up to 7 years to satisfy UK tax (HMRC) and accounting requirements.
6. Your Legal Data Rights (UK GDPR)
Under UK data protection laws, you have rights regarding your personal information, including:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data (subject to legal or insurance retention duties).
Right to Withdraw Consent: You can unsubscribe from marketing emails or adjust your cookie preferences at any time.
To exercise any of these rights, please contact us at shunyaenergyhealing@gmail.com.
If you believe your data is not being processed correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
7. Updates to This Policy
We may update this policy occasionally to reflect changes in our practices or UK legal requirements. Any updates will be posted directly on this page with a revised "Effective Date."